Where we ship
We currently deliver exclusively to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations. All orders are dispatched from our Suffolk, Virginia fulfillment center.
Shipping cost
We offer free standard ground shipping on all orders, with no minimum purchase requirement. There are no additional handling or fuel surcharges.
Processing time
Orders are typically processed within 1 to 2 business days after payment is fully verified. We do not process or ship on weekends or major U.S. holidays (e.g., Independence Day, Thanksgiving, Christmas). In rare cases of peak order volume, processing may take up to 3 business days – we will notify you by email if this applies to your order.
Delivery time
Once shipped, your package will arrive within 3 to 7 business days via standard ground service. Please note that this is an estimate; actual delivery may be affected by carrier routing, weather, or other external factors. We recommend allowing up to 10 business days for delivery before contacting us.
Carriers
We primarily use USPS Ground Advantage and UPS Ground for all shipments. The specific carrier for your order will be displayed in the tracking information sent to your email. We do not use third‑party couriers or “last‑mile” aggregators without your prior notice.
Tracking
A tracking number and carrier link will be emailed to you as soon as your order is shipped. Please allow up to 24 hours for the tracking status to become active on the carrier’s website.
Address accuracy
You are responsible for entering the correct shipping address during checkout. If a shipment is returned to us because the address was incomplete, incorrect, or undeliverable, we will contact you to arrange reshipment. A second shipping fee may apply to cover the cost of re‑sending the package.
Order cancellation
You may cancel your order within 2 hours of placing it – simply reply to your order confirmation email or contact us directly. Cancellation is not guaranteed after the 2‑hour window because our system may have already begun fulfillment. If we successfully cancel, we will issue a full refund to your original payment method within 2 business days.
Damaged, lost, or incorrect items
If your package arrives damaged, the wrong item is delivered, or the package is marked as “delivered” but you have not received it, please contact us within 14 calendar days of the delivery date (or the estimated delivery date for lost packages). We will ask for photos of the packaging and item (if damaged or wrong) to assist in a carrier claim. We will cover return shipping for damaged or incorrect items and send a replacement or issue a refund at your choice. For lost packages, we will open an investigation with the carrier – replacement or refund will be processed after the investigation concludes, typically within 7 business days.
Delay disclaimer
While we strive to meet all estimated delivery windows, we are not liable for delays caused by carriers, severe weather, or other events beyond our reasonable control. However, if your order has not arrived after 15 business days from the ship date, please contact us, and we will take proactive steps to resolve the issue.