Return window
You have 30 calendar days from the delivery date to request a return. Any return request submitted after this period will be declined automatically.
Eligibility
To be accepted, returned items must be:
- Unused – no visible wear, stains, odors, or alterations.
- In their original packaging with all hang tags and accessories intact.
- In a resellable condition, as determined by our inspection team.
Non‑returnable items
Certain items cannot be returned for hygiene or safety reasons. These include (but are not limited to) personal care accessories, face masks, or any product marked as “final sale” on its product page. Please check the product description carefully before ordering.
How to request a return
Simply email us at info@alloha‑colleection.it.com with your order number and the reason for your return. We will respond within one business day with a prepaid return shipping label and clear return instructions. Pack the items securely in the original packaging, attach the label, and drop off the package at any authorized carrier drop‑off location.
Return shipping cost
We provide a prepaid return label for all eligible returns – you will not be charged for return postage. There is also no restocking fee or deduction from your refund. The cost of return shipping is borne by us for all returns, regardless of reason (including buyer’s remorse).
Refund of original shipping charges
Because we offer free shipping on all orders, no original shipping fee was charged. Therefore, no deduction for shipping applies. If in the future we offer expedited shipping, that additional fee would be non‑refundable unless the return is due to our error.
Damaged or incorrect items
If your return is because we sent the wrong product or you received a defective/damaged item, we will refund the full purchase price and also reimburse any out‑of‑pocket return shipping costs (though our prepaid label makes this unnecessary). Please include photos of the issue in your initial email to speed up the process.
Refund processing time
After your return package arrives at our Suffolk address and passes inspection, we will process your refund within 1–2 business days. The refund will be applied to your original payment method (credit card or PayPal). The time for the funds to appear in your account depends on your bank or card issuer – typically 7–10 business days. We will email you a refund confirmation once we initiate the transaction.